Help with Orion
Get support from Gravity, the team behind Orion. We can help with account access, data connections, and integrations.
Contact the Gravity team
Tell us what you need help with. Include your organization name so we can identify your workspace.
Email supportLooking for a demo or pricing? Talk to sales.
Help us understand the problem
- Your work email and organization name.
- The steps that cause the problem.
- The expected result and what happens instead.
- The error message or a screenshot, if available.
Remove sensitive data from screenshots. Do not send passwords, API keys, or access tokens.
Common support questions
Start here for account, connection, and product questions.
I cannot sign in or find my project.
Use the work email associated with your Orion account. Ask your workspace administrator to confirm your organization and project access. If the problem remains, contact the Gravity team with the error message.
A data connection or analysis does not work as expected.
Tell us which data connection, metric, or workflow you use. Include the steps that cause the problem and the result you expect. For a metric question, include the date range and filters.
I have a billing or account question.
Contact the Gravity team with your organization name and a description of your request. Do not include payment card details in your email.